Refund Policy

Closeby.com.ng

Effective Date: [Insert Date]

1. Scope of the Policy

This Refund Policy applies to:

Business Owners (Sellers): Who fund their wallets or purchase subscriptions on Closeby.com.ng.
Customers (Buyers): Who interact with business owners through our platform but make payments directly to the shop owners outside of the Closeby.com.ng platform.

2. Payment Handling

Product and Service Purchases: All payments for products and services are made directly to the shop owners (business owners), not through Closeby.com.ng.

3. Non-Refundable Conditions

Funds added to wallets are non-refundable unless due to a verified system error.
Subscriptions purchased are non-refundable after the trial period ends.
Issues caused by the customer’s own actions or failure to comply with provided instructions.

4. Refund Process

Refund requests must be submitted through the official Closeby.com.ng support channels, providing relevant details. Requests are reviewed within 5–10 business days, and approved refunds will be processed through the original payment method if applicable.

5. Dispute Resolution

If a dispute arises, the involved parties can contact Closeby.com.ng for mediation, but Closeby.com.ng is not responsible for refunds related to transactions completed outside its platform.

6. Policy Changes

Closeby.com.ng reserves the right to modify this Refund Policy at any time. Changes will be communicated through official channels.

Note: This policy is intended to provide clarity on refunds for wallet funding and subscriptions. Product and service purchases are not covered by this policy as payments are made directly to business owners.